Contact Us

Game top-up support — we're here 24/7 for orders, payments, and delivery help

Whether you need help topping up PUBG Mobile UC, Free Fire diamonds, Mobile Legends, Genshin Impact, Bigo Live, Poppo Live, or any other supported title, our dedicated game top-up support team is ready to assist. Reach out for order status, payment issues, wrong Player ID corrections, refund requests, or general inquiries.

Email Us

Game top-up & recharge support: service@xptopup.com

Please include your order number, game title, Player ID, and a brief description of your issue. Our team responds within 24 hours on business days — urgent delivery issues are prioritized.

Instant Digital Delivery

All game top-ups and live app recharges are delivered digitally to your account after successful payment — typically within 1–30 minutes. No physical shipping required. If your order is delayed beyond 30 minutes, email us with your order details.

What We Can Help With

• Failed or delayed game top-up deliveries
• Payment and refund questions (50+ methods including crypto)
• Incorrect Player ID or account region corrections (before delivery)
• Product availability and regional restrictions
• Business and partnership inquiries

Visit Us

RM 102, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG