All XPTopup products are digital game top-ups and live app recharges — there is no physical shipping. This policy explains how your PUBG Mobile UC, Free Fire diamonds, Mobile Legends diamonds, Genshin Impact crystals, Bigo Live coins, and other purchases are delivered to your account.
After successful payment, your top-up is processed automatically and credited directly to the game account or live app associated with the Player ID or username you provided at checkout. Delivery is electronic only — no codes are mailed and no physical items are shipped.
Most game top-ups and live app recharges are delivered within 1–30 minutes after payment confirmation. Delivery times may vary based on:
If your order is not delivered within 30 minutes, check your order status on xptopup.com or contact service@xptopup.com with your order number.
XPTopup serves customers worldwide. Some games and live apps may have regional restrictions set by the publisher. Always verify that the product supports your country and server region before purchasing. We are not responsible for top-ups that cannot be delivered due to regional publisher restrictions outside our control.
Accurate Player ID, username, and server region are essential for successful delivery. Double-check all account details before confirming payment. XPTopup cannot redirect a top-up once it has been credited to the account information you provided.
There are no shipping or delivery fees. All game top-ups and live app recharges include free instant digital delivery as part of your purchase price.
For any queries or assistance, please contact us at service@xptopup.com.
Company: JOYTOPUP LIMITED
Address: RM 102, 1/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG