XPTopup Support

Help with game top-ups, live app recharges, and order issues

Need help topping up PUBG Mobile UC, Free Fire diamonds, Mobile Legends, Genshin Impact, Bigo Live, or any other supported title? Our XPTopup support team helps with orders, payments, delivery, and account questions — contact us any time by email at service@xptopup.com and we reply within 24 hours on business days.

How Can We Help?

• Game Top-Up Orders: Help with placing orders, checking delivery status, and resolving failed top-ups for any supported game or live app.
• Payment Issues: Assistance with declined payments, refunds, and questions about payment methods (cards, e-wallets, local payment methods and crypto).
• Player ID & Account Help: Guidance on entering the correct Player ID, username, or server region before checkout.
• Delivery & Refunds: Support for delayed deliveries and refund requests per our Return & Refund Policy.
• General Inquiries: Product availability, regional restrictions, promotions, and feedback.

Frequently Asked Questions

How long does delivery take?

Most game top-ups and live app recharges are delivered within 1–30 minutes after successful payment. During peak periods (major game updates, holiday seasons) or publisher maintenance windows, delivery may take slightly longer. Check your order status in your XPTopup account or contact us if delivery exceeds 30 minutes.

What payment methods do you accept?

XPTopup accepts cards, e-wallets, local payment methods and crypto — for example Visa and Mastercard, Apple Pay, Google Pay, Binance Pay, GCash and other regional wallets. Available options depend on your country and are shown at checkout.

Can I get a refund?

Refunds are available for top-ups that failed to deliver or were charged in error, subject to our Return & Refund Policy. Once in-game currency or live-app credits have been successfully credited to your account, the order is generally non-refundable. Submit refund requests within 14 days of purchase.

Is my payment secure?

Yes. All transactions on XPTopup are protected with industry-standard SSL encryption and PCI-compliant payment processing. We never store your full payment card details on our servers.

What if I entered the wrong Player ID?

Contact us immediately at service@xptopup.com with your order number and the correct Player ID if your top-up has not yet been processed. Once currency has been delivered to an incorrect account, we cannot reverse the transaction. Always verify your Player ID, username, and server region before confirming payment.

Which games and apps do you support?

XPTopup supports hundreds of games and live streaming apps, including PUBG Mobile UC, Free Fire diamonds, Mobile Legends, Genshin Impact, Honkai: Star Rail, Call of Duty Mobile, Bigo Live, Poppo Live, and more. Visit xptopup.com to browse the full catalog — new titles are added regularly.

Contact Us

For any support-related questions, please email us at service@xptopup.com. Our support team replies within 24 hours on business days.